Policies

Purchase Policy

Please note the following terms before purchasing:

– To receive concession rates, a valid concession/student/seniors card must be presented before class.
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Terms & Conditions

ALL Membership & Class Purchase Policy:
– ALL classes and memberships are non-refundable, non-transferable and can not be shared.
– ALL 12 Month unlimited memberships are permitted to be suspended one time only for no less than 1 week and a total of 4 weeks. A confirmation email must be sent prior, stating the dates of suspension to info@kulayoga.com.au.
– Multi class passes may only be extended for medical reasons only. It is the students responsibility to notify the studio in writing via email: info@kulayoga.com.au at time of illness/injury. A physicians letter is required outlining the extension period before any adjustment to the pass is made.
– Please take note of the expiration date of your membership or passes, students assume responsibility for their pass validity.
– Gift cards may be redeemed at any time for class passes or merchandise. ALL Gift Cards are non-refundable.
– Lost or stolen gift cards are at the onus of the student and will not be honoured by Kula Yoga.
– ALL workshops and special events are non-refundable, but are transferable with prior notification of 1 day before the event.
– The schedule is subject to change or cancellations may occur without notice.
– Kula Yoga reserves the right to change the location of the studio to an alternate premises within a 2km radius. Kula Yoga will give all membership and pass holders no less than 28 days notice written notice via email.
– Class and membership fees may occasionally increase each year due to the cost of living. It is our intention to keep our pricing reasonable.
– All prices are shown in Australian dollars and include the 10% GST.
– To receive concession rates, a valid concession/student/seniors card must be presented before class.

Returns & Refunds

– ALL classes and memberships are non-refundable, non-transferable and can not be shared.
– ALL workshops and special events are non-refundable, but are transferable with prior notification of more than 1 day before the event.
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KULA TRIBE:

Please note, in addition to the terms and conditions for all Kula memberships and classes, the Kula Tribe Unlimited Direct Debit Kula Yoga Membership has the following:

Inclusions:
– This convenient membership entitles you to unlimited regularly timetabled Hot, Power, Yin, Basics and Pre & Postnatal yoga classes as well as 1 free mat hire per class, 1 free sweat towel hire per class, 10% off our monthly in-house yoga workshops and free entry into our 30 Day Challenges.

Exclusions:
– This membership excludes guest teacher workshops, retreats or other special events at Kula Yoga.

Minimum Term:
– Once you sign up for the $35 per week rate ($30 for students), you commit to that price for an initial commitment of 12 weeks minimum term. The term commences on the date that you purchase the membership or such other date as agreed by Kula Yoga.

Continuation:
– Contracts automatically carry over indefinitely, to an ongoing week to week contract, after the 12 week minimum term.

Suspension:
– After the initial 12 week commitment your contract can be suspended at anytime for a minimum of 1 week and maximum of 4 weeks, with a maximum number of suspensions totalling 4, over the course of a 12 month period. Maximum suspension period of 1 year in situations of pregnancy.
– You must give at least 1 week’s notice to arrange a suspension on your membership by emailing info@kulayoga.com.au.

Cancellation:
– Should you wish to cease your contract after the initial 12 week commitment you must give Kula Yoga at least 1 week’s notice by emailing info@kulayoga.com.

Fees & Payments:
– Membership fees will be charged to your credit card or bank account once every 4 weeks via our third party biller, Ezidebit.
– From time to time, Kula Yoga may change the price of the membership fees and alter its inclusions to align with current market trends. Notice of any changes will be provided at www.kulayoga.com.au and take effect not less than 2 weeks after the date the change was posted on the website.
– It is your responsibility to ensure sufficient funds are available to cover the 4-weekly auto debit payment. If an auto debit payment is declined due to insufficient funds the transaction will fail and additional administration and bank costs may be incurred. Unfortunately Ezidebit are unable to absorb these costs and will apply a fee for failed transactions. The fee is currently $11.90, but may change from time to time. This fee will be debited from your account after the declined payment.
– Kula Yoga is in no way responsible for any additional bank fees you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements between you and your bank.
– If an auto debit payment can’t be made for any reason, Kula Yoga may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
– Kula Yoga may at any time, and in its absolute discretion, cancel your membership, including if your auto debit payments fail for 2 payments or more.
– The terms and conditions of our third party biller, Ezidebit, form a binding component of your membership agreement. They can be found at http://kulayoga.com.au/policies. By purchasing an unlimited membership, or attending any class using an unlimited membership, you are deemed to have agreed to and signed the Ezidebit terms.


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GENERAL KULA PASSES:

Please note, in addition to the terms and conditions for all Kula memberships and classes, the listed passes also have the following:

Multi Class Pass

– 10 Class Passes are valid for 6 months

Extensions will only be granted with a medical certificate outlining the injury/illness and how long this prevented you from exercising. 

Unlimited Passes

– Intro Passes & 1 Month Unlimited Passes can’t be put on hold

– 12 Month Unlimited Passes can be put on hold for 1 week minimum for up to 4 weeks total.

Any other requests for pass extensions will only be granted with a medical certificate outlining the injury/illness and how long this prevented you from exercising.

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Please note our Cancellation Policy for online bookings:

-Online reservations are available to those wanting to secure their spot in class, however all spare spots are available for walk ins if you’d prefer the freedom of dropping in.

– Please respect your fellow yogis. If you reserve a spot in class and don’t show up, or cancel your reservation within two hours of the class start time, you will be charged for the class.

– Members on unlimited monthly passes, and our intro offer, will have their reservation privileges suspended if they miss or ‘late cancel’ 2 classes in any 2 week period.

– If you would like to cancel or modify a reservation or appointment, click “Cancel.”

– “Late Cancel” appears when the online cancellation period has passed. This option can be used to allow another person to register in that availability. For more information, please contact Kula Yoga at 1300 992 133.

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Privacy Policy

Kula Yoga Pty Ltd ABN 41632645525 (Kula Yoga) recognises the importance of safeguarding your personal information. We will only use your personal information to provide you with further details of the products and services you have expressed an interest in. We will not disclose the information to any person except for that purpose, or as authorised by you or as required or authorised by law.

Any personal information that you provide to us will be collected and held by us. Under the Privacy Act 1988 you have rights of access to and correction of personal information that we hold. We offer the ability to correct or change the information collected at any time and as often as necessary. Any information collected via this website will be treated in the strictest confidence and utilised pursuant to this policy. If you have any questions about how our work or regarding this statement, contact us by email at info@kulayoga.com.au.

Change Of Policy

Kula Yoga may vary these terms and conditions from time to time. By continuing to use the Website after a change has been posted on the site or after you have been notified of a change you will be deemed to agree to the change of terms and conditions.

Disclaimer

Kula Yoga has made every effort to ensure that the information presented on this web site is correct and true.

The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact on the accuracy of the information.

The company accepts no responsibility or liability for the public’s subsequent use or misuse of the information provided.

We encourage you to contact our office before making any decisions based on the content of this website.